sentiments of ipod newbie concerning

Sentiments of an iPod Newbie concerning the iPod Touch January Software

Upgrade

Feedback to iTunes Store:

Customer First Name : Maruel

Customer Last Name : Alimboyao

email : maruel.kyle@gmail.com

Web Order # :

Support Subject : Account or Billing

Sub Issue : My credit card or billing information is not accepted

iTunes Account Name: Not provided

Platform : Windows XPSP2+

Comments:

I want to download the January Software Upgrade of iPod Touch. I

created an Apple Account since I haven't done that since I bought

my iPod last December. After that I have created an Apple Account,

I tried to buy the software but iTunes gives me a message saying

that my Apple ID has not yet been used with the iTunes Store so I

tried creating an Apple Account for the US iTunes Store. I noticed

that the billing address of my payment information must be in the

US. I live in the Philippines, so I searched for Philippines in the

list of countries where iTunes is available but Philippiines is not

in the list. What should I do now? I cannot create an iTunes Store

Account because I live in a country where iTunes is not available.

How could I get the January Software Upgrade of iPod Touch? Is

there another way to purchase it even if I live in a country where

iTunes is not offered? Please help me. Thanks.

Email Response:

Dear Maruel,

I understand you would like to purchase iPod January Update on the

iTunes Store.

If you would like to purchase from an iTunes Store in a particular

country, you must have both a residential address and a billing

address in that particular country. Items on any particular

country's iTunes Store are available only for distribution to

customers who use a credit card, debit card, iTunes Gift

Certificate, or iTunes Gift Card issued in and for that country.

For example, the U.S. iTunes Store can only sell to U.S. residents

using credit cards or debit cards that were issued in and for the

U.S., or U.S. residents using iTunes Gift Certificates or Gift

Cards that were purchased in the U.S.

I am sorry, but the iPod January Update is not available for

purchase anywhere other then the iTunes Store at this time. If you

would like to request that it be available by other means you may

do so by visiting the iTunes feedback page at:

http://www.apple.com/feedback/itunes.html

I hope this information has been helpful. Please let me know if you

have any questions or if I can continue to assist you in any way.

Thank you for choosing Apple products and have a lovely day.

Sincerely,

Lisa

Austin, TX

iTunes Store Customer Support

My Reply:

Will it be okay if I just let someone that lives in the U.S.

purchase the iPod January Update for me? I will still be using my

Apple Account but I will let someone living in the U.S. pay the

update for me. Will that be ok?

The feedback form of http://www.apple.com/feedback/itunes.html does

not have a request type suitable for my problem. The request type

is required. What can I do? Is there another way I can make a

request?

Email Response:

Dear Maruel,

Thank you for your reply.

Unfortunately, your update it delivered directly via your iTunes

account so you must have a valid account in a iTunes country to get

the update, and be logged into that account on your phone.

You may be able to locate more information on how to make this

happen by visiting the iPod troubleshooting tips, tutorials, and

service information here:

http://www.apple.com/support/ipod

I hope these resources help to resolve the issue you are

experiencing. If you require more in-depth assistance, you may wish

to call Apple technical support (there may be a fee associated with

the call). To find the appropriate phone number, please visit:

http://www.apple.com/support/contact..._contacts.html

I am very sorry to refer you to another department for this issue.

We here at iTunes Store Customer Support are only trained to answer

nontechnical questions exclusively about billing, customer

accounts, downloading purchases, and iTunes Store content. The

wonderful folks at Apple Technical Support are better qualified to

assist you further.

Sincerely,

Lisa

Austin, TX

iTunes Store Customer Support

Sentiments...

This is my first iPod and I think the first Apple products to own. I

don't that its not common for Apple to charge for an update. When I

told a friend who also owns an iPod that I can't get the January

update because I have to buy it, sinagot niya ako ng isang malaking

"BAKIT?" at "Ano ba yan? Bakit kailangan pa bayaran?". I just bought

this iPod last month and I think its unfair to charge $20 for the

upgrade.

Anyway, even before I knew that its not common and even now that I

think its unfair, I'm still willing to pay for the $20 because I'm

afraid to jailbrake . So I had an idea, why not let a friend or a

relative in the U.S. to pay for it. So I called the Tech Support for

Philippines, which is 1-800-1441-0234, to ask some questions and if my

idea is ok or legal. My call has been assigned to this female agent

who have an indian-like accent that is little hard to understand. I

told her about how I want to purchase the upgrade and she told me the

same info like in the reply I got from my feedback. I told her about

my idea, she put me on hold to confirm it. When she got back, she told

me that I can't do that. I explained it again, and I find out that she

misunderstood me the first time. She though I was just going to give a

U.S. billing info so that I can create a U.S. iTunes Store account and

from the tone of her voice, she sounded like that's illegal and you

can't make up details like that. I explained it again and told her

that I will let somebody in the U.S. to purchase the upgrade for me. I

told her that I will put the billing info of my friend or relative to

that they will be the ones to be charged. Then she replied, I don't

really remember the exact words but it goes like this, "There are many

customers here who are calling about this issue but you are the first

one I heard to have an idea like this. Please hold on while I confirm

it." When she got back, she told me that it was ok. I asked again to

confirm it and make sure it is legal. She said yes, its legal. She

asked for the serial number of my iPod and the call was ended.

Now, I'm just waiting for a while and reading other the user comments

and feedbacks in other threads and other forums in other websites. I

also waiting for Apple, I hope they give it for free. When all else

fails, I think i going to continue with my idea if I'm still afraid to

jailbrake my iPod.

P.S.

Magkano kaya ang tawag dun sa tech support na yun? Medyo matagal din

kasi kami nagusap kasi hindi ko siya masyado maintindihan at ang tagal

niya bumalik kapag hinohold niya ako.